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Customer Support is one of the services we are proud of at On My Mountain, Inc! In most cases, technical support or assistance is just a mouse-click away. Here are some of the support options available to you.
Warranty - On My Mountain, Inc. will fully refund most items within 30 days of receipt. In order to maintain our low prices, you are asked to adhere to the following return policy:
- Refunds on our tours are clearly spelled out on the registration form for each tour. Refund policies may vary by tour package, so be sure to review the appropriate registration form for more information. Access to most itineraries and registration forms is available at our Tour Web Page
- Electronic equipment must be returned within 14 days from date merchandise was received.
- All other products must be returned within 30 days from date merchandise was received.
- A 15% restocking fee will be charged on returns or exchanges of any opened electronic equipment, jewelry, watches, or outdoor & sporting goods products.
- Exceptions: you may only receive credit for DVD Software if these items are returned UNOPENED within 30 days; however, if the original is defective, you may exchange these items for the same or different title of equal value within 30 days.
- All warranty claims must be accompanied by a copy of your receipt. Any replacement product will be warranted for the remainder of the original warranty period. These remedies are not available outside the United States of America and Canada.
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March 2012
SOUTH AFRICAN BIRDING & WILDLIFE TOUR John’s doing it again…leading an African Birding Safari! Don’t miss this trip of a lifetime!
See details of the Tour HERE
Watch Tour Video HERE |
John Robinson featured
The Wildlife Professional 2011
For some 26 years, Robinson worked as a biologist for the U.S. Fish and Wildlife Service (FWS) and then the U.S. Forest Service, carving out some ‘spare time’ in 1994 to launch LANIUS Software, to sell his books and software he coded. He changed the name to On My Mountain in 2003, when he began to offer birding and wildlife-watching tours. During all these years, he’s often heard variations of, “I’ve never seen a black birdwatcher before.” Hoping to change that experience, Robinson took early retirement in 2005 to devote himself to his mission of expanding the pool of minorities who enjoy nature, wildlife, and wild places.
How does he hope to do this? By encouraging children to go outside to observe, study, and enjoy birds.
Read the entire article HERE |
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Birding & Photographic Safari in South Africa: March 19 – 31, 2012
We are currently accepting registrants for this unique adventure to South Africa. By popular request, the emphasis on this tour will be a mixture of birding and photography. Email John for a complete itinerary and prices! |
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